|
Tallygenicom T6212, T6215, T6218, T6212LJ, T6215LJ, T6218LJ
Error Messages |
|
When a fault occurs,
it will cause the printer to cease operation and go Offline. The
printer alarm will sound, the Fault Indicator will illuminate,
and the display will report a fault message.
In some cases it is
possible to clear an error message by depressing the Clear key.
If the fault message returns, perform the required corrective
action or call your authorized service representative at
1-800-243-3338. |
|
Message |
Explanation |
Action |
|
ATTENTION |
The host has sent the Bell Command |
Contact your system operator. |
|
Bad VFU Channel |
A VFU channel command has been
received from the host
requesting an illegal channel. |
1) Correct data from host and retransmit.
2) Ensure the integrity of the printer ground connection. |
|
Bad VFU Count |
An incorrect number of bytes has
been detected in a VFU download. |
Correct data from host and
retransmit. |
|
Buffer Overflow |
A buffer overflow has been detected
on the currently active
host interface. This is most likely caused by a host failure to
respond to a busy signal. |
1) Ensure correct protocol has been
selected.
2) Check wiring of I/O cable between host and printer. |
|
Chnl Not Found |
VFU Channel requested by the host
computer cannot be found. |
1) Correct data from host, then
retransmit it to the printer.
2) Ensure the integrity of the printer ground connection. |
|
Ctrl Fault |
This message indicates that a fatal
fault has occurred in the control processor. |
The printer reports the error. Contact authorized service
representative.
Call 1-800-243-3338 |
|
Ctrl Link Flt |
The Control Processor has detected a
fault in the Main
Processor to Control Processor link. |
Contact authorized service
representative.
Call 1-800-243-3338 |
|
Data Overrun |
A data overrun has been detected on
the currently active host interface. This is most likely caused
by an incorrectly configured serial baud rate, data bits, or
parity. |
Check setting on Serial Baud Rate,
Data Bits, and Parity
parameters through the printer control panel. |
|
Font Dnld Error |
An error has been detected during a
font download. |
Correct data and retransmit from
host. |
|
Graphic Check |
This message indicates that the
printer has received an unprintable graphic. This message only
appears if the Set Graphic Error Action Command has been set
properly. |
Clear the message (Clear key), then
place the printer back Online. Confirm with host why Graphic
check message was sent. |
|
Heap Overflow |
Graphics memory space is full and
the printer cannot accept or process data. Printer will reset
and data will be lost. |
Insert line terminators in data
stream so the printer will
process the data, then retransmit the data. |
|
Key Disabled |
Key has no function for this printer
model or mode of operation. |
No corrective action. |
|
Lost Adrs (27) |
Certain communication signals have
been lost between the
printer and the host computer. |
Check cable connection, setup of
host, and printer address setting. |
|
Lost Sync (28) |
The host is not communicating with
the printer. |
1) Verify address of computer and
host setup.
2) Check I/O cables. |
|
Main CPU Fault |
A fault has been detected in the
main processor during power up diagnostics. |
Contact authorized service
representative.
Call 1-800-243-3338 |
|
No VFU Loaded |
A VFU command was received from the
host before a VFU was downloaded. |
Download the required VFU
information, then retransmit the data. |
|
NVRAM Fault |
The nonvolatile data checksum has
failed because of one of the following conditions:
(1) A new RAM has been installed
(2) New software with different nonvolatile variables has
been installed
(3) The variable values have been altered in a destructive
manner |
Depress the Clear Key. If the
message does not clear, cycle printer power. If the message
still does not clear, contact authorized service
representative.
Call 1-800-243-3338 |
|
Offline Data In |
The printer is in Offline condition
and non-printed data is in the
buffer |
There is no corrective action
required. Under normal
conditions, the printer continues to print when it is placed
back Online. If you do not want the buffered data to print,
enter the Clear menu by depressing the Clear key before going
back Online and select the Clear Buffers entry to clear the
buffered
data. |
|
Offline Dump On |
The printer is in Offline condition
and Dump Mode is enabled. |
No corrective action is necessary.
Place the printer back Online when you are ready to print. |
|
Online Download |
The printer is receiving downloaded
fonts or VFU information. |
This message will clear when the
download is complete |
|
Online Dump On |
The printer is ready to accept and
print data from the host through Dump Mode. All data received
from the host will be printed in hexadecimal format. |
No corrective action is required. |
|
Overflow VFU |
An excessive number of bytes has
been sent by the host in a VFU download. |
Correct data and retransmit from
host. |
|
Hammer Time |
One of the hammer drive circuits was
turned on when it shouldn’t have been, so all printing has been
disabled. The usual cause is a failed drive transistor. |
Contact authorized service
representative.
Call 1-800-243-3338 |
|
Hammer Voltage |
One of the hammer drive circuits was
turned on when it shouldn’t have been, so all printing has been
disabled. The usual cause is a failed drive transistor. |
Contact authorized service
representative.
Call 1-800-243-3338 |
|
Paper Motion Flt |
The control processor has detected
that the paper has failed to move the required distance after
sending a command to the Paper Drive Motor. |
Check for paper feed problems. If
there are any paper feed problems, correct them, then press the
Clear key to clear the fault. If there are no paper feed
problems and the condition does not clear, contact authorized service
representative.
Call 1-800-243-3338 |
|
Paper Out |
Paper is not being detected by the
Paper Out sensor. |
Load paper. If the fault does not
clear, contact authorized service
representative.
Call 1-800-243-3338 |
|
Parity Error |
Parity is enabled and a mismatch on
Bit 8, between the computer
and the printer, has been detected on the currently active host
interface. |
1) If there is a mismatch between
the setting of the printer and the setting of the host, you can
change printer parity by referring to the Configuration Menu
section of Chapter 3.
2) If there is no mismatch between the printer and host
settings, then the data sent from the host has been corrupted.
Retransmit
the data from the host. If the condition repeats, set up the
printer for Dump Mode (see Configuration Menu Section in
Chapter 3) and retransmit the data again. If you find no errors
in the Dump Mode data,
contact your authorized service representative.
Call 1-800-243-3338 |
|
Platen Open |
The Platen Gap is open beyond the
maximum setting allowed
for paper thickness. This message will display when you are
loading paper or a ribbon cartridge into the printer. This
condition disables the printer and the only keys that will
function on the control panel are the form movement keys. |
When you are loading paper or a
ribbon cartridge, this
message will clear when you close the Platen Gap. If this
message appears at any other time or will not clear, call your
authorized service representative.
Call 1-800-243-3338 |
|
Print Fault |
Faulty communication between the
main and control processor
has occurred causing a dot row to misprint. The printer
automatically recovers from this condition. |
Under normal circumstances there is
no corrective action other than to depress the Clear key to
remove the fault message from the display. If, however, this
problem persists, contact authorized service
representative.
Call 1-800-243-3338 |
|
Ribbon Fault |
The Ribbon Fault Detector is not
reading any movement in the printer ink-ribbon. |
Depress the Clear key and try to
print again. If the fault
returns, try to turn the Ribbon Knob. If the Ribbon Knob will
not turn, check to see if the ribbon is caught on the hammer
bank or one of the other mechanisms through which the ribbon
moves. If the Ribbon Knob does not turn and the ribbon is not
caught somewhere, install a new ribbon cartridge. If the Ribbon
Knob turns and the fault does not clear, contact authorized service
representative.
Call 1-800-243-3338 |
|
Setup Address |
The printer address has not been set
up or a configuration with address set to UNDEFIN has been
loaded. |
Set up the printer address using the
multilevel menus on the printer. |
|
Shuttle Fault |
If the control processor detects the
shuttle operating either above or below the proper frequency, it
shuts down the shuttle and attempts to restart it. If the
shuttle still operates incorrectly after three consecutive
attempts, the Control
Processor goes Offline, and the Shuttle Fault message is
displayed. |
Depress the Clear key, then put the
printer back Online. If
this does not work, turn the power switch off, then back on
again. If the error condition persists after performing the
above actions, contact authorized service
representative.
Call 1-800-243-3338 |
|
Testing Hardware |
The printer is performing internal
diagnostic tests when the printer is powered up. |
If this message does not clear after
a few seconds, then the
Main CPU is dead. Under normal circumstances there is no
corrective action. If the message does not clear automatically,
contact your authorized service representative.
Call 1-800-243-3338 |
|
Thermal Fault |
The ambient temperature has exceeded
the limit (Max T). |
Turn the printer off and allow the
unit to cool. After a few
minutes, turn the power back on and retry the printer. If it
fails again,
contact your authorized service representative.
Call 1-800-243-3338 |
