|
Printronix P5000
Error Messages |
|
If a fault condition
occurs in the printer, the status indicator on the control panel
flashes on and off, and the message display indicates the
specific fault.
For the
operator-correctable faults, follow the suggested action in the
table below. After correcting the displayed fault, press the
CLEAR key to clear the error message and status indicator and
resume printing. If the fault message reappears, contact your
authorized service representative.
If a fault is not
correctable by the operator, you may try two steps to clear the
fault before calling your authorized service representative:
1. Set the printer
power switch to O (Off), wait 15 seconds, then turn the printer
on again. Run your print job again. If the message does not
appear, it was a false indication and no further attention is
required.
2. If the message
reappears, press the CLEAR key. If the message disappears, it
was a false indication and no further attention is required. If
the message reappears, call your authorized service
representative at 1-800-243-3338. |
|
Message |
Explanation |
Action |
|
8.5V PWR FAIL* |
Internal power failure. |
Contact authorized service
representative.
Call 1-800-243-3338 |
|
15V CTL FAIL* |
Controller voltage failure. |
Contact authorized service
representative.
Call 1-800-243-3338 |
|
23.5V CTL FAIL* |
Controller voltage failure. |
Contact authorized service
representative.
Call 1-800-243-3338 |
|
48V PWR FAIL* |
Internal power failure. |
Contact authorized service
representative.
Call 1-800-243-3338 |
|
ACCESS NULL PTR* |
Fatal firmware error on controller
board. |
Contact authorized service
representative.
Call 1-800-243-3338 |
|
ACTIVATE LOST |
Printer detects twinax protocol
communication errors. |
The printer reports the error. |
|
A TO D OVERUN* |
Fatal firmware error on controller
board. |
Contact authorized service
representative.
Call 1-800-243-3338 |
|
BUFFER OVERFLOW |
Host sends data after the printer
buffer is full (serial interface). |
Check your printer serial
interface parameter settings; if necessary, adjust them so that
they match the settings of the attached host. |
|
BUFFER OVERRUN |
Receive overrun (serial interface). |
Check printer serial port
configuration setup. Ensure the baud rate and data protocol
match both host and printer settings. |
PRINTER UNDER
REMOTE CONTROL |
Another user is accessing the
printer remotely with the remote
management software utility. |
Wait until the remote user
has finished their remote
management session, or
press any key to disable
the Printer Manger and
gain control of the printer. |
|
CLEAR PAPER JAM |
No paper motion. |
Clear jam and reload
paper. If this message
recurs, contact authorized service representative.
Call 1-800-243-3338 |
|
CLOSE PLATEN |
The platen lever is open. |
Close the platen lever. |
|
COIL HOT |
One or more hammer coils are
overheating. |
Contact authorized service
representative.
Call 1-800-243-3338 |
|
15 COMM CHECK |
Line not active (twinax interface). |
Check cable connection. |
|
CTL VOLT FAIL |
Controller voltage failure. |
Contact authorized service
representative.
Call 1-800-243-3338 |
|
DO NOT POWER OFF |
This is a standard warning message
that displays while the printer is downloading software. |
Do not power off the
printer until downloading
is complete. |
|
DRVR CIR BAD* |
Hammer coil count test failed. |
Contact authorized service
representative.
Call 1-800-243-3338 |
EXHAUST FAN FLT
(Cabinet model only) |
Sensors cannot detect current in
fan circuit. |
Power off the printer and
remove the paper path
(see Maintenance
Manual). Check that the
fan cable connector is
connected. Check for
obstruction of vents and
fan airway, and remove
any obstructions. Check
for items beneath the
printer blocking cabinet
vents. Power back on the
printer. If this message
appears again, contact
your authorized service
representative. Call 1-800-243-3338 |
|
FIRMWARE ERROR* |
Application software tried to
perform an illegal printer function or
damaged memory detected on board. |
Contact authorized service
representative.
Call 1-800-243-3338 |
|
FM HEADER ERROR* |
Applications software has violated
header parameters. |
Contact your system
administrator. |
|
FRAMING ERROR |
Serial framing error
(serial interface). |
Check your printer serial
interface parameter settings; if necessary, adjust them so that
they match the settings of the attached host. |
GRF CHK ERROR
PRESS STOP |
Printer has received a nonprintable
character. |
Press CLEAR and then
ON LINE. |
|
HAM. COIL OPEN |
Electrical malfunction of one
or more hammer coils. |
Contact authorized service
representative.
Call 1-800-243-3338 |
HAMMER COIL BAD*
#, #, #, ...etc |
Hammer coil # failed current test
at power up. |
Contact authorized service
representative.
Call 1-800-243-3338 |
|
HMR BANK FAN FLT |
Sensors cannot detect current in
fan circuit. |
Check that fan cable is
connected. Check for
obstruction of vents and
fan airway; remove any
obstructions. Check for
items beneath the printer
blocking cabinet vents.
Power back on the printer. If this message appears again,
contact your authorized service representative.
Call 1-800-243-3338 |
|
08 HOLD PRINT TIMEOUT |
Printer was offline more than 10
minutes, and the “Intervention Required” parameter is set to
“Send to Host.” |
Press ON LINE to put printer in
online state. |
|
HB NOT INSTALLD* |
Self-test does not detect hammer
coils. |
Contact authorized service
representative.
Call 1-800-243-3338 |
|
06 HOST REQUEST |
Host attention message |
The host computer or printer
controller requires attention. |
|
ILL EXT BUS ACC* |
Fatal firmware error on controller
board. |
Contact authorized service
representative.
Call 1-800-243-3338 |
|
ILLGL OPR ACCSS* |
Fatal firmware error on controller
board. |
Contact authorized service
representative.
Call 1-800-243-3338 |
|
INCOMPAT E-NET |
Incompatible network interface
card (NIC) is installed. |
Install a compatible NIC
to the printer then reboot. If this message appears again,
contact your authorized service representative.
Call 1-800-243-3338 |
|
INTAKE FAN FAULT |
Sensors cannot detect current in
fan circuit. |
See description for HMR
BANK FAN FLT. |
|
INVALID ACTIVATE |
Printer detects twinax protocol
communication errors. |
The printer reports the
error. |
|
INVALID COMMAND |
Printer detects twinax protocol
communication errors. |
The printer reports the
error; host action is required. |
|
LO DRV. SHORT * |
Circuit(s) on the hammer bank or in
the hammer bank power cable
shorted to ground. |
Contact authorized service
representative.
Call 1-800-243-3338 |
|
LOAD PAPER |
Printer is out of paper. |
Load paper. |
ONLINE
CU TIMED OUT |
Enable poll timeout. The printer was
not enabled for one minute. (Coax interface) |
Check cable connection
and host system. |
ONLINE
28 CU NOT ENAB |
Poll timeout error. The printer was
not polled for one minute. (Coax
interface.) |
Check cable connection
and host system. |
ONLINE
8344 FAILED* |
Link-level code test detects
hardware failure. |
Contact authorized service
representative.
Call 1-800-243-3338 |
|
PAP BAD TABLE* |
Fatal firmware error on controller
board. |
Contact authorized service
representative.
Call 1-800-243-3338 |
|
PAP BSY TOO LNG* |
Fatal firmware error on controller
board. |
Contact authorized service
representative.
Call 1-800-243-3338 |
|
PAP FIFO OVERFL* |
Fatal firmware error on controller
board. |
Contact authorized service
representative.
Call 1-800-243-3338 |
|
PAP FIFO UNDRFL* |
Fatal firmware error on controller
board. |
Contact authorized service
representative.
Call 1-800-243-3338 |
|
PAP ILLGL ST* |
Fatal firmware error on controller
board. |
Contact authorized service
representative.
Call 1-800-243-3338 |
|
PAP INCMPL ENER* |
Fatal firmware error on controller
board. |
Contact authorized service
representative.
Call 1-800-243-3338 |
|
PAP INVLD CMD* |
Fatal firmware error on controller
board. |
Contact authorized service
representative.
Call 1-800-243-3338 |
|
PAP INVLD PARM* |
Fatal firmware error on controller
board. |
Contact authorized service
representative.
Call 1-800-243-3338 |
|
PAP NOT SCHED* |
Fatal firmware error on controller
board. |
Contact authorized service
representative.
Call 1-800-243-3338 |
|
PAP NT AT SPEED* |
Fatal firmware error on controller
board. |
Contact authorized service
representative.
Call 1-800-243-3338 |
|
PAP UNEXP INT* |
Fatal firmware error on controller
board. |
Contact authorized service
representative.
Call 1-800-243-3338 |
|
32 PAPER JAM TIMEOUT |
A timeout message is sent to the
host if no paper motion has occurred for 10 minutes after
CLEAR was pressed to clear
the jam fault. |
Clear paper jam and reload paper. |
|
31 PAPER OUT TIMEOUT |
A timeout message is sent to the
host if paper is not loaded 10 minutes after CLEAR was pressed
to clear the paper out fault. |
Load paper. |
|
33 PLATEN OPEN TIMEOUT |
Platen lever has been open for at
least one minute. |
Close platen lever. |
|
PLAT INV CMD* |
Fatal firmware error on controller
board. Platen Invalid Command. |
Contact authorized service
representative.
Call 1-800-243-3338 |
|
PLAT INV PARM* |
Fatal firmware error on controller
board. Platen Invalid Parameter. |
Contact authorized service
representative.
Call 1-800-243-3338 |
|
PLAT INV STATE* |
Fatal firmware error on controller
board. Platen Invalid State. |
Contact authorized service
representative.
Call 1-800-243-3338 |
|
POWER SAVER MODE |
Status message: printer is in low
energy idle state, all fans and higher voltages are off, only
+5Vdc logic circuits are active. |
No action is required. |
|
PRINTER HOT |
Controller board sensors report high
temperatures on the board. |
Check printer
environment. If hot or
dusty, relocate printer.
Contact your authorized
service representative if
this occurs frequently.
Call 1-800-243-3338 |
|
PWR SUPP VOLT * |
Power supply failed. |
Replace power supply board. |
|
RIB INVLD STATE* |
Ribbon Invalid State. |
Contact authorized service
representative.
Call 1-800-243-3338 |
|
RIBBON DRIVE |
The controller board does not detect
a ribbon drive motor. |
Contact authorized service
representative.
Call 1-800-243-3338 |
|
34 RIBBON STALL TIMEOUT |
In the CT emulation with a coax
interface, the ribbon has not moved for 10 minutes after CLEAR
was
pressed to clear the ribbon drive
fault. |
Reload the ribbon. |
RIBBON INK OUT
CHANGE RIBBON |
The RibbonMinder program is warning
that the amount of ink in the ribbon has reached 0%. |
Replace ribbon or press
CLEAR for two additional
minutes of printing before
the fault displays again. |
|
RIB INVLD CMD* |
Ribbon Invalid Command. Firmware
error on the controller board. |
Cycle power. Run the
print job again. If the
message appears,
download the emulation
software again. If the
message appears again,
contact your authorized
service representative.
Call 1-800-243-3338 |
SCS COMMAND
ERROR* |
Printer received undefined control
character. |
Contact your system
administrator. |
SECURITY CODE
VIOLATION* |
Security code of PAL on controller
board does not match code of
firmware on the controller board. |
Contact authorized service
representative.
Call 1-800-243-3338 |
|
SF ERROR |
Application software has violated
structured data field parameters. |
Contact your system
administrator. |
|
SHUTL INV CMD* |
Fatal firmware error on controller
board. |
Contact authorized service
representative.
Call 1-800-243-3338 |
|
SHUTL INV PARM* |
Fatal firmware error on controller
board. |
Contact authorized service
representative.
Call 1-800-243-3338 |
|
SHUTTLE JAM |
No shuttle movement or shuttle
moving at wrong speed. |
Check for obstruction to
shuttle, a twisted ribbon,
or platen lever closed too
tightly. If fault source is
not apparent, contact
your authorized service
representative.
Call 1-800-243-3338 |
|
SOFTWARE ERROR |
Application software tried to
perform illegal printer function, or
damaged logic circuits found on
controller board. |
Contact authorized service
representative.
Call 1-800-243-3338 |
STACK
OVERFLOW* |
Fatal firmware error on controller
board. |
Contact authorized service
representative.
Call 1-800-243-3338 |
|
STACKER FAULT |
Stacker is not functioning
correctly. |
Check for obstructions in
the stacker area. If fault
persists, contact your
authorized service
representative.
Call 1-800-243-3338 |
|
STACKER FULL |
Power stacker is full of paper. |
Remove paper. |
|
STACKER JAM |
This message is triggered if there
is paper inside the throat of the
stacker elevator, but the elevator is
not moving. |
1. Open the cabinet rear
door and check for
obstructions preventing
elevator movement.
Remove any
obstructions.
2. Run the print job again.
If the message appears
again, contact your
authorized service
representative.
Call 1-800-243-3338 |
|
TCB CORRUPTED* |
Fatal firmware error on controller
board. |
Contact authorized service
representative.
Call 1-800-243-3338 |
UNDEF
INTERRUPT* |
Fatal firmware error on controller
board. |
Contact authorized service
representative.
Call 1-800-243-3338 |
UNDFNED
OPCODE* |
Fatal firmware error on controller
board. |
Contact authorized service
representative.
Call 1-800-243-3338 |
|
UP DRV. SHORT* |
Hammer drive circuits on the
boards shorted to ground. |
Cycle power to see if the
message clears, if not,
contact your authorized
service representative.
Call 1-800-243-3338 |
