|
Printronix
Thermal Printer
Error Messages |
|
For Printronix
thermal printer models: T5206, T5306, T5208, T5308, T5204,
SL5204, T5304, SL5304
If a fault condition
occurs in the printer, the status indicator on the control panel
flashes on and off, and the message display indicates the
specific fault.
For the
operator-correctable faults, follow the suggested action in the
table below. After correcting the displayed fault, press the
PAUSE key to clear the error message and status indicator and
resume printing. If the fault message reappears, contact your
authorized service representative.
If a fault is not
correctable by the operator, you may try two steps to clear the
fault before calling your authorized service representative:
1. Set the printer
power switch to O (Off), wait 15 seconds, then turn the printer
on again. Run your print job again. If the message does not
appear, it was a false indication and no further attention is
required.
2. If the message
reappears, press the PAUSE key. If the message disappears, it
was a false indication and no further attention is required. If
the message reappears, call your authorized service
representative at 1-800-243-3338. |
|
Message |
Explanation |
Action |
|
06 HOST REQUEST |
Status message: in CT emulation, the
host computer or printer controller requires attention. |
Not a printer problem. |
|
08 HOLD PRINT TIMEOUT |
Printer was offline more than 10
minutes, and the “Intervention Required” parameter is set to
“Send to Host.” |
Press PAUSE to put the printer
online. |
|
15 COMM CHECK |
Communication Check: a message that appears in
the CT emulation meaning the line is not active on a
twinax interface. |
1. Check your network for
proper operation.
2. Try a different cable from a
known good device.
3. If the problem persists,
Contact authorized service
representative.
Call 1-800-243-3338 |
|
22 INVALID ADDR |
Invalid Address: poll time-out on
the twinax interface indicating the
unit address is not recognized by printer. |
Have the system administrator
make sure the printer address
is correct. |
|
27 CU TIMED OUT |
Controller Unit Timed Out: the
printer was not enabled for one minute or more on a coax
interface. |
Check the cable connection
and host system. (Refer to the
line problem determination
procedures, as recommended
by the host system.) |
|
28 CU NOT ENAB |
Controller Unit Not Enabled. Poll
time-out error. The printer was
not polled for one minute across a coax interface. |
Check the cable connection
and host system. (Refer to the
line problem determination
procedures, as recommended
by the host system.) |
|
33 HEAD OPEN TIMEOUT |
Status message in the CT emulation:
The printer was offline more than 10 minutes, and the
"Intervention Required" parameter is set to "Send to Host." |
Close and latch the printhead.
Press PAUSE to put the printer online. |
|
40V PWR FAIL* |
Internal power failure. |
Power off the printer for 15
seconds, then power back on. Contact authorized service
representative.
Call 1-800-243-3338 |
|
203 DPI Head Installed |
Normal power-up message. The printer
is running its initialization routine and indicating DPI
resolution of the installed printhead. |
No action required. |
|
300 DPI Head Installed |
Normal power-up message. The printer
is running its initialization routine and indicating DPI
resolution of the installed printhead. |
No action required. |
|
Ambient light Validator failure |
Ambient light is compromising proper
scanning. NOTE: The Validator scanning laser cannot
work properly in a room with excessive ambient light, including
direct sunlight. |
1. Minimize the ambient light
around the validator. This
may require moving the
printer to a darker area of
the room.
2. Press the PAUSE key to
clear the fault message. |
|
BAD VFU CHANNEL |
The user tried to use an undefined
VFU channel. |
Use defined channels. |
BAR CODE IMPROPER
Data Format |
Data validation error: improper data
format. |
Fix application so it sends data in
the correct bar code format. |
BAR CODE QUIET
Zone too small |
Data validation error: Quiet Zone
error. |
1. Fix application.
2. Disable Quiet Zone Error
reports. |
|
BATT HIGH VOLT |
This is the High Volt Alert that can
be set by the user (factory default = 16.0 Volts). This fault
detection is only supported when the ICP (Intelligent Control
Panel) option is
connected to the printer serial port and Battery Monitor =
Enable in the BATTERY CONTROL |
1. Raise the value in the High
Volt Alert option in the
BATTERY CONTROL
menu.
2. If High Volt Alert = 16.0
Volts and the fault
message remains, Contact authorized service
representative.
Call 1-800-243-3338 |
|
BATT LOW VOLT |
This is the Low Volt Alert that can
be set by the user (factory default = 8.5 Volts). This fault
detection is
only supported when the ICP (Intelligent Control Panel) option
is
connected to the printer serial port and Battery Monitor =
Enable in the BATTERY CONTROL menu. |
1. Plug the power cart cable
into an AC receptacle to
recharge the battery.
2. If recharging the battery
fails to clear the fault,
replace the battery or
batteries. |
|
BUFFER OVERFLOW |
Host sent data after the printer
buffer was full (serial interface). |
1. Make a configuration
printout.
2. Verify that the printer
matches the host serial
interface configuration
settings for Data Protocol,
Baud Rate, Data Bits, Stop
Bits, Parity, Data Terminal
Ready, and Request to
Send.
3. Set printer serial interface
parameters to match those
of the host. |
|
BUFFER OVERRUN |
Receive overrun (serial interface). |
1. Make a configuration
printout.
2. Verify that the printer
matches the host serial
interface configuration
settings for Data Protocol,
Baud Rate, Data Bits, Stop
Bits, Parity, Data Terminal
Ready, and Request to
Send.
3. Set the printer serial
interface parameter to
match those of the host. |
|
Calibration warning |
The validator has detected that it
needs calibration. This is a reminder message and does not halt
printing. |
Press the PAUSE key to clear the
message. Perform the calibration procedure
described in the Validator
User’s Manual. |
CALIBRATION FAIL
See Manual |
Calibration values derived from
Manual Calibrate were not acceptable. |
Run Manual Calibrate again. |
CANNOT CALIBRATE
Disable Peel-Off |
Run Calibrate was attempted with
Peel-Off Media Handling selected.
NOTE: You can perform Auto Calibrate in Peel-Off mode if Cal
in Peel Mode = Enable. Be prepared to catch labels during Auto
Calibrate. |
1. Select another Media
Handling option in the
QUICK SETUP or MEDIA
CONTROL menu.
2. Enable Cal in Peel Mode in
the CALIBRATE CTRL
menu.
NOTE: Admin User must =
Enable. |
|
Checksum Failure |
The validator detected that the
barcode fails checksum or is missing the checksum digit. |
Verify that the checksum digit
exists in the barcode and that it is the correct value. |
CLEARING PROGRAM
FROM FLASH |
Emulation software successfully
loaded into printer RAM and the checksum matched. The old
program is now being deleted from flash memory. |
No action required. |
CONTRAST TOO LOW
Check media |
Data validation error: symbol
contrast. |
1. Adjust heat or change
media.
2. Disable symbol contrast
error reports. |
CUTTER FAULT
Jam or Cut Fail |
1. Cutter assembly is not in the
closed position.
2. Cutter option was not able to
complete a full cut cycle due to a jam.
3. Cutter PCBA detected current
overload and opened circuit breaker on cutter PCBA. |
1. Place the cutter assembly
in the closed (up) position.
2. Clear obstruction from the
cutter assembly.
3. Insure media thickness is
within specification.
Wait a few minutes for the
cutter circuit breaker to
automatically reset.
Press PAUSE to clear the
fault message and resume
printing. |
DEACTIVATING
HOST SERIAL |
Normal message that displays when
you set Validator Funct. =
Enable in the VALIDATOR menu or
Battery Monitor = Enable in the
BATTERY CONTROL menu. |
No action required. |
DIAGNOSTICS
PASSED |
The printer passed its
memory and hardware
initialization tests. |
No action required. |
DIRECT THERMAL
Remove Ribbon |
This is the normal reminder message
when you change the
Print Mode setting from Transfer to Direct in the QUICK SETUP or
MEDIA CONTROL menu. |
1. Remove ribbon from the
ribbon supply and ribbon
take-up spindles in the
printer.
2. If ribbon is required for
printing, change the Print
Mode back to Transfer. |
|
DO NOT POWER OFF |
This is a standard warning message
that displays while the
printer is downloading software. |
Do not power off the printer
until downloading is complete. |
DOWNLOADING TO
VALIDATOR |
Normal message when the printer is
downloading emulation software with a validator option
installed.
NOTE: Many software builds contain updates to the Validator
option. |
No action required.
NOTE: The validator software
update can be verified in the
F/W Revision menu option of
the VALIDATOR menu. Shown as: Example X326 |
E00 EXE @ ADDR0
See User Manual |
An illegal or unsupported
instruction was attempted in the
application program. |
1. Cycle Power. Run the print
job again. If the message
appears, load the latest
emulation software.
2. Cycle power. Run the print
job again. If the message
appears, record the display
message and send it to
your next higher support
facility. |
E01A TYPE 0x40
See User Manual |
An illegal or unsupported
instruction was attempted in the
application program. |
1. Cycle Power. Run the print
job again. If the message
appears, load the latest
emulation software.
2. Cycle power. Run the print
job again. If the message
appears, record the display
message and send it to
your next higher support
facility. |
E01B TYPE 0x60
See User Manual |
An illegal or unsupported
instruction was attempted in the
application program. |
1. Cycle Power. Run the print
job again. If the message
appears, load the latest
emulation software.
2. Cycle power. Run the print
job again. If the message
appears, record the display
message and send it to
your next higher support
facility. |
E02 MACHINE CHK
See User Manual |
An illegal or unsupported
instruction was attempted in the
application program. |
1. Cycle Power. Run the print
job again. If the message
appears, load the latest
emulation software.
2. Cycle power. Run the print
job again. If the message
appears, record the display
message and send it to
your next higher support
facility. |
E03A DSI HASH L
See User Manual |
An illegal or unsupported
instruction was attempted in the
application program. |
1. Cycle Power. Run the print
job again. If the message
appears, load the latest
emulation software.
2. Cycle power. Run the print
job again. If the message
appears, record the display
message and send it to
your next higher support
facility. |
E03B DSI HASH S
See User Manual |
An illegal or unsupported
instruction was attempted in the
application program. |
1. Cycle Power. Run the print
job again. If the message
appears, load the latest
emulation software.
2. Cycle power. Run the print
job again. If the message
appears, record the display
message and send it to
your next higher support
facility. |
E03C DSI BAT PL
See User Manual |
An illegal or unsupported
instruction was attempted in the
application program. |
1. Cycle Power. Run the print
job again. If the message
appears, load the latest
emulation software.
2. Cycle power. Run the print
job again. If the message
appears, record the display
message and send it to
your next higher support
facility. |
E03D DSI BAT PS
See User Manual |
An illegal or unsupported
instruction was attempted in the
application program. |
1. Cycle Power. Run the print
job again. If the message
appears, load the latest
emulation software.
2. Cycle power. Run the print
job again. If the message
appears, record the display
message and send it to
your next higher support
facility. |
E03E DSI CXIWX
See User Manual |
An illegal or unsupported
instruction was attempted in the
application program. |
1. Cycle Power. Run the print
job again. If the message
appears, load the latest
emulation software.
2. Cycle power. Run the print
job again. If the message
appears, record the display
message and send it to
your next higher support
facility. |
E03F DSI CXOWX
See User Manual |
An illegal or unsupported
instruction was attempted in the
application program. |
1. Cycle Power. Run the print
job again. If the message
appears, load the latest
emulation software.
2. Cycle power. Run the print
job again. If the message
appears, record the display
message and send it to
your next higher support
facility. |
E03G DSI ECXIWX
See User Manual |
An illegal or unsupported
instruction was attempted in the
application program. |
1. Cycle Power. Run the print
job again. If the message
appears, load the latest
emulation software.
2. Cycle power. Run the print
job again. If the message
appears, record the display
message and send it to
your next higher support
facility. |
E03H DSI ECXOWX
See User Manual |
An illegal or unsupported
instruction was attempted in the
application program. |
1. Cycle Power. Run the print
job again. If the message
appears, load the latest
emulation software.
2. Cycle power. Run the print
job again. If the message
appears, record the display
message and send it to
your next higher support
facility. |
E04A ISI NO TRA
See User Manual |
An illegal or unsupported
instruction was attempted in the
application program. |
1. Cycle Power. Run the print
job again. If the message
appears, load the latest
emulation software.
2. Cycle power. Run the print
job again. If the message
appears, record the display
message and send it to
your next higher support
facility. |
E04B ISI DIRECT
See User Manual |
An illegal or unsupported
instruction was attempted in the
application program. |
1. Cycle Power. Run the print
job again. If the message
appears, load the latest
emulation software.
2. Cycle power. Run the print
job again. If the message
appears, record the display
message and send it to
your next higher support
facility. |
E04C ISI PROTEC
See User Manual |
An illegal or unsupported
instruction was attempted in the
application program. |
1. Cycle Power. Run the print
job again. If the message
appears, load the latest
emulation software.
2. Cycle power. Run the print
job again. If the message
appears, record the display
message and send it to
your next higher support
facility. |
E06 NOT ALIGNED
See User Manual |
An illegal or unsupported
instruction was attempted in the
application program. |
1. Cycle Power. Run the print
job again. If the message
appears, load the latest
emulation software.
2. Cycle power. Run the print
job again. If the message
appears, record the display
message and send it to
your next higher support
facility. |
E07 ILLEGAL INS
See User Manual |
An illegal or unsupported
instruction was attempted in the
application program. |
1. Cycle Power. Run the print
job again. If the message
appears, load the latest
emulation software.
2. Cycle power. Run the print
job again. If the message
appears, record the display
message and send it to
your next higher support
facility. |
E08 FLOATINGPNT
See User Manual |
An illegal or unsupported
instruction was attempted in the
application program. |
1. Cycle Power. Run the print
job again. If the message
appears, load the latest
emulation software.
2. Cycle power. Run the print
job again. If the message
appears, record the display
message and send it to
your next higher support
facility. |
|
E-NET INIT |
Ethernet is initializing. |
No action required. |
|
E-NET READY |
Ethernet has finished initializing. |
No action required. |
|
E-NET RESET |
Ethernet interface is being reset. |
No action required. |
EC SOFTWARE FAIL
See Manual |
Engine control software failure. |
Power off the printer for 15
seconds, then power back on.
If the problem persists, contact authorized service
representative.
Call 1-800-243-3338 |
|
ENTER to Stop |
Normal message when a test print
pattern that will run continuously
has been enabled. |
Press the ENTER key to stop
printing the test pattern. |
ERROR: DC PROGRAM
NOT VALID |
The printer cannot find the data
controller program or the validation checksum is corrupt. |
Power off the printer for 15
seconds, then power back on.
If the problem persists, contact authorized service
representative.
Call 1-800-243-3338 |
|
ERROR: DRAM AT ADDRESS XXXXXXXX |
The printer found a defective memory
location. |
Power off the printer for 15
seconds, then power back on.
If the problem persists, contact authorized service
representative.
Call 1-800-243-3338 |
ERROR: FLASH
DID NOT PROGRAM |
The printer encountered an error
trying to program flash memory. |
Power off the printer for 15
seconds, then power back on.
If the problem persists, contact authorized service
representative.
Call 1-800-243-3338 |
ERROR: IPDS needs
300 DPI Head |
The printer has detected a 203 DPI
printhead installed with IPDS software downloaded. IPDS software
only supports the 300 DPI printhead. |
Power off the printer and
replace the 203 DPI printhead
with a 300 DPI printhead. |
ERROR: NO DRAM
DETECTED |
The printer could not find any DRAM. |
Power off the printer for 15
seconds, then power back on.
If the problem persists, contact authorized service
representative.
Call 1-800-243-3338 |
ERROR: PROGRAM
NEEDS MORE DRAM |
The program exceeds the memory
limitations of the printer. |
Download a smaller program. |
ERROR: PROGRAM
NEEDS MORE
FLASH |
The printer requires more flash
memory in order to run the
downloaded program. |
Power off the printer for 15
seconds, then power back on.
If the problem persists, contact authorized service
representative.
Call 1-800-243-3338 |
ERROR: PROGRAM
NOT COMPATIBLE |
The printer is not compatible with
the downloaded program. |
Power off the printer for 15
seconds, then power back on.
If the problem persists, contact authorized service
representative.
Call 1-800-243-3338 |
ERROR: PROGRAM
NOT VALID |
The printer does not see a program
in flash memory. |
Power off the printer for 15
seconds, then power back on.
If the problem persists, contact authorized service
representative.
Call 1-800-243-3338 |
ERROR: SECURITY
KEY NOT
DETECTED |
The security key is not present or
has failed. |
Power off the printer for 15
seconds, then power back on.
If the problem persists, contact authorized service
representative.
Call 1-800-243-3338 |
ERROR: SHORT AT
ADDRESS XXXX |
Hardware failure in DRAM or Main
PCBA controller circuitry. |
Power off the printer for 15
seconds, then power back on.
If the problem persists, contact authorized service
representative.
Call 1-800-243-3338 |
ERROR: WRITING
TO FLASH |
Hardware or software fault in flash
memory. |
Power off the printer for 15
seconds, then power back on.
If the problem persists, contact authorized service
representative.
Call 1-800-243-3338 |
ERROR: WRONG
CHECKSUM |
The printer received the complete
program but the checksum did
not match. The data may have been corrupted during download. |
Power off the printer for 15
seconds, then power back on.
If the problem persists, contact authorized service
representative.
Call 1-800-243-3338 |
ERROR OCCURRED
FLUSHING QUEUES |
An interim message
displays while the
printer discards host
data it cannot use
because a fault
condition exists. While
this message displays,
the asterisk (*) rotates. |
Wait. When the asterisk (*)
stops rotating, a different fault
message will appear;
troubleshoot the final
message. |
|
FAN WARNING |
Printer received undefined control
character.The printer detected that the power supply fan did not
rotate for at least 45 seconds when it is was supposed to. NOTE:
This is a
warning message and will not halt printing. When too high of
internal temperature is detected, based on its source, the
printer will stop printing and display a PWR SUPPLY HOT,
PRINTER HOT or
PRINT HEAD HOT message. |
1. Verify that the fan rotates
when the printer is first
powered up and when the
printer moves media or prints.
2. Contact authorized service
representative.
Call 1-800-243-3338 |
FILE EXISTS
Enable Overwrite |
The printer operator tried to save a
file using the name of an existing stored file. |
Enter the PRINTER CONTROL menu and
enable
the Overwrite Files feature to
overwrite the existing file. |
FILE SYS FULL
Add Flash |
Insufficient flash memory available
to store file. |
Install a larger flash memory
SIMM. For additional flash,
contact authorized service
representative.
Call 1-800-243-3338 |
FILE SYS FULL
Delete Files |
Insufficient flash memory available
to store file. |
Enter the PRINTER
CONTROL menu. Use Delete
Files to delete unwanted files. |
FILE SYS FULL
Optimize & Reboot |
Insufficient flash memory available
to store file. |
Enter the PRINTER
CONTROL menu and use the
Optimize & Reboot feature. |
FILE SYS INVALID
Optimize&Reboot |
File system not detected or flash
was corrupted. |
Enter the PRINTER
CONTROL menu and use the
Optimize & Reboot feature. |
FILE SYS WRITE
Check Flash |
Problem writing to flash memory. |
Power off the printer for 15
seconds, then power back on.
If the problem persists, contact authorized service
representative.
Call 1-800-243-3338 |
FPGA FILE
NOT FOUND |
The program file was not downloaded
successfully. |
1. Download the program file
again.
2. If the message reappears,
contact your
authorized service
representative.
Call 1-800-243-3338 |
|
FRAMING ERROR |
Serial framing error over a serial
interface. |
Match the serial interface
settings of the printer to those
of the host computer. |
GAP NOT DETECTED
See Manual |
The printer is set for Gap or Mark
sensing, but a gap, notch, or
black mark is not being detected.
The lower media sensor is not
positioned correctly. When Advanced Gap or Advanced Notch is
selected, the upper media sensor is not positioned above the
lower media sensor. Gap/Mark Threshold is set too high or Paper
Out Threshold is set too low. |
1. Check that the setting of
the Gap/Mark Sensor in the CALIBRATE CTRL menu matches the
installed media.
2. Check the position of the
lower and upper media sensors. (See “Positioning
The Media Sensors” on
page 64.)
3. Clean the sensor assembly
and paper path.
4. Run Auto Calibrate to
improve the sensor’s ability
to detect the media in use.
5. Run the Media Profile
printout in the CALIBRATE
CTRL menu.
6. Run Manual Calibrate.
(See “Running Manual
Calibrate” on page 73.)
7. Manually change the Gap/
Mark Threshold and/or
Paper Out Threshold
values. |
GRF CHK ERROR
PRESS PAUSE |
In the CT emulation over a twinax
interface, the printer received a
non-printable character. |
Press the PAUSE key twice. |
H00: PCI SLOT ?
See User Manual |
The controller board is not
communicating with a PCI card. This could indicate a bad PCI
card, poor connection, or problem in the PCI bus. |
Contact authorized service
representative.
Call 1-800-243-3338 |
|
H01: PCI J24 |
The controller board is not
communicating with the PCI card in PCI slot J12. This could
indicate a bad PCI card, poor connection, or problem in the PCI
bus. |
Contact authorized service
representative.
Call 1-800-243-3338 |
|
H02: PCI J25 |
The controller board is not
communicating with the PCI card in PCI slot J12. This could
indicate a bad PCI card, poor connection, or problem in the PCI
bus. |
Contact authorized service
representative.
Call 1-800-243-3338 |
|
Half Speed Mode |
The printhead or power supply is
approaching a hot state. Half Speed Mode helps the cooling
process and should permit completion of print jobs. Half Speed
Mode helps prevent a PRINT HEAD HOT or PWR SUPPLY HOT fault,
which will stop the printer. |
1. Allow printer to continue
printing. Full speed will
resume automatically
when a lower printhead or
power supply temperature
is achieved.
2. Let the printer cool down.
Full speed will be restored
when printing is resumed.
3. Lower Print Intensity and
Print Speed to reduce
frequency of Half Speed
Mode. |
|
HEAD POWER FAIL |
Printhead lost power. |
1. Replace the printhead.2. Power off the
printer for 15
seconds, then power back
on again. If the problem
persists, contact authorized service representative.
Call 1-800-243-3338 |
|
IGP/PGL ERROR |
Appears when the "Fault" option is
selected from Error Report in the front panel. |
Deselect "Fault" from Error
Report on the front control
panel. |
INSUFFICIENT RAM
Reboot/Add RAM |
Not enough RAM memory available for
a printer function. |
1. Power off the printer for 15
seconds, then power back
on again.
2. If the message reappears,
increase the Glob Mem
Adjust size in the
PRINTER CONTROL
menu and reboot the
printer.
3. If the message reappears,
replace the controller
PCBA. Write down the
message and return it with
the defective board. |
LABEL MISSING
Check Paper Path |
The Label Taken Sensor did not
detect the label present over the tear bar with Tear-Off or
Peel-Off
Media Handling mode enabled.
• The label was removed before
the printer stopped printing or before the LCD “Remove Label”
message displayed.
• The label slipped behind the platen roller.
• The label wrapped around the platen roller.
• Tear-Off or Peel- Off Media Handling mode was mistakenly
selected. |
1. Press the PAUSE key to
continue printing and then
wait for the LCD “Remove
Label” message before
removing the label.
2. Open the pivoting deck,
reinstall the label, close the
deck, press the PAUSE
key, and continue printing.
3. Open the pivoting deck
and remove wrapped
labels from the platen.
Clean all adhesive from
the platen. Reinstall labels,
close the deck, press the
PAUSE key, and continue
printing.
4. Select the correct Media
Handling mode in the
QUICK SETUP menu. |
LOADING
PROGRAM
FROM PORT XX% |
The new emulation program is loading
into printer RAM. XX%
indicates how much of the program has loaded. |
No action required. |
LOADING
PROGRAM
INTO FLASH |
A program is getting
loaded into flash. |
No action required. |
MENU MODE
QUICK SETUP |
Normal message that displays when
you first press the MENU key to place the printer in Menu mode
when no validator option is
installed. |
No action required. |
INCOMPATIBLE
WITH CUTTER |
Tear-Off or Peel-Off Media Handling
selection was attempted with the
cutter option still installed. These modes require that the
front door assembly be installed to use the
Label Taken Sensor. |
1. Select a different Media
Handling Mode.
2. Power off the printer and
remove the cutter option,
install the front door
assembly, power on the
printer and select Tear-Off
or Peel-Off Mode. |
NON VOLATILE
MEMORY FAILED |
The printer assigns a certain amount
of simulated NVRAM for
storage of saved configurations. Large emulations reduce the
amount of space available for saving configurations, which means
that sometimes fewer than eight configurations can be saved. If
this message appears when saving a configuration, it means
the printer is out of memory. Previously saved configurations
will still be available, but the one that was “saved” when the
message appeared is not in memory. If this message appears at
power-up, it means the flash memory is defective. |
1. If the message appears at
power-up, call your
authorized customer
service representative.
2. If the message appears
while saving a
configuration, the printer is
out of memory and will not
save that or subsequent
configurations. (Previously
saved configurations are
still okay.)
3. Limit the number of saved
configurations to seven. |
OPTION NOT
INSTALLED |
If the printer is powered on with
the
cutter enabled in the Media Handling menu, but the cutter itself
is open (in the down position, or the cutter upper enclosure is
removed) the printer cannot detect the cutter. When using the
cutter, the printer must be powered on with the cutter in the up
position
and the cutter upper enclosure installed. |
1. Check that the cutter
option is installed,
connected in the up
position and the upper
enclosure installed before
powering on the printer.
2. Install the cutter option or
change to the correct
Media Handling option in
the QUICK SETUP menu.
3. If the error persists,
contact authorized service
representative.
Call 1-800-243-3338 |
PAPER OUT
Load Paper |
The printer does not
sense media:
• Media was not installed or has run out.
• A break in media has occurred.
• Media was not routed or installed
correctly.
• The media sensor is not positioned correctly.
• Media is installed correctly, but the sensor is not detecting
it.
• Gap/Mark Threshold value may be set too high and/or Paper Out
Threshold may be set too low.
• The printer detected a false
PAPER OUT when changing from
Advanced Gap or Advanced Notch to Gap or Mark sensing or vice
versa. |
1. Install media. If a break
occurred, reinstall the
media. Press the PAUSE
key to clear the fault
message. Check the
media installation
procedures on page 36.
2. Verify the lower media
sensor is properly
positioned under the
media. If Advanced Gap or
Advanced Notch is
selected, verify the upper
media sensor is positioned
above the lower media
sensor. Run Auto Calibrate
to improve the ability of the
sensor to detect the
installed media.
3. Check if the Gap/Mark
Threshold is too high or the
Paper Out Threshold is too
low. Lower the Gap/Mark
Threshold or raise the
Paper Out Threshold
value.
4. If using media with no gaps
or black marks, perform
Auto Calibrate to establish
a valid Paper Out
Threshold.
5. If the printer detected a
false PAPER OUT when
changing from Advanced
Gap or Advanced Notch to
Gap or Mark sensing or
vice-versa, press the
PAUSE key and run Auto
Calibrate. |
PAPER OUT
TIMEOUT |
In the CT emulation with a coax
interface, a time-out message is
sent to the host if paper is not loaded within 10 minutes after
PAUSE was pressed to clear a
paper out fault. |
Load media and run a print
test. If the message persists,
contact your authorized service representative. |
|
PARITY ERROR |
Parity error (serial interface). |
Check your serial host
interface parameter settings. If
necessary, change them so
they match the settings of the
attached host. |
POOR SCANNING
Check Head&Heat |
Data validation failure: The ratio
between bar code elements is too
small. |
Adjust heat/speed/pressure. |
POOR SCANNING
Check media |
Data validation failure:
The bar code is only good in small bands that are difficult to
scan. |
Check for ribbon wrinkle. Roll
wrinkled area onto take-up
spindle. |
POOR SCANNING
Inspect head |
Data validation failure:
Defects failure; blemishes with the bar code are detected. |
1. Check paper and ribbon to
make sure they are clean,
unwrinkled, and installed
properly.
2. Clean printhead.
3. If message persists,
replace the printhead. |
POWER SAVER
MODE |
This is a status message. The
printer is in low-energy idle
state, the fan and higher voltages are off, and only +5Vdc logic
circuits are active. |
No action required. |
PRINT HEAD COLD
See Manual |
Printer is in a cold environment or
connector P401 has become dislodged from the back of the
printhead. |
1. Reseat P401 on printhead.
2. Change the printhead.
3. Place printer in a warmer
location.
4. If problem persists, contact authorized service
representative.
Call 1-800-243-3338 |
PRINT HEAD HOT
See Manual |
The printhead has
become overheated. |
1. Allow the printhead to cool
down for 5 minutes, then
press PAUSE. Resume
printing.
2. If possible, reduce print
intensity.
3. If problem persists, contact authorized service
representative.
Call 1-800-243-3338 |
PRINT HEAD UP
Close Print Head |
Printhead is not closed
and completely
latched. |
Close and latch the printhead
pivoting deck. |
PRINTER HOT
See Manual |
The printer has
detected higher than
usual temperatures on
the controller PCBA. |
1. Determine that the fan is
operating and that all air
vents are unobstructed.
2. Power off the printer for 15
seconds, then power the
printer back on.
3. Move the printer to a
cooler location.
4. If the problem persists
after moving the printer to
a cooler location, contact authorized service
representative.
Call 1-800-243-3338 |
PRINTER UNDER
REMOTE CONTROL |
Indicates that remote
management software
has control of the
printer. |
Press any key on the printer. |
PWR SUPPLY HOT
See Manual |
Power supply is hot. |
1. Determine that the fan is
operating and that all air
vents are unobstructed.
2. Move the printer to a
cooler area.
3. If the problem persists,
contact authorized service
representative.
Call 1-800-243-3338 |
RBN TAKEUP FULL
Remove Used Rbn |
The ribbon takeup
spool is full. |
1. Empty the takeup spool.
2. If the takeup spool is not
full, try re-threading the
ribbon.
3. Disable Rbn Takeup Full in
the MEDIA CONTROL
menu. |
REACTIVATING
HOST SERIAL |
Normal message that
displays when you set
Validator Funct. =
Disable in the
VALIDATOR menu or
Battery Monitor =
Disable in the
BATTERY CONTROL
menu. |
No action required. |
RECHARGE
BATTERY |
This is the Time To Go
Alert you can set
(factory default = 1.0
Hour). This fault
detection is only
supported when the
ICP (Intelligent Control
Panel) option is
connected to the
printer serial port and
Battery Monitor =
Enable in the
BATTERY CONTROL
menu. |
1. Plug the power cart cable
into an AC receptacle to
recharge the battery.
2. If recharging the battery
fails to clear the fault,
replace the battery or
batteries. |
|
Remove Label |
• A label was detected at the
front of the printer by the Label Taken Sensor. This is the
normal reminder message when Peel-Off or Tear- Off Media
Handling has been selected.
• A label was removed, but the
“Remove Label” message remained.
• The incorrect Media Handling
mode was selected. |
1. Remove the label from the
front of the printer to allow
the next label to print.
2. Verify that a front door
assembly is installed on
the printer and that it is
properly closed. Ensure
that no debris is
obstructing the door mirror
or the Label Taken Sensor.
3. In the QUICK SETUP or
MEDIA CONTROL menu,
change Media Handling to
the correct selection. |
RESETTING
PLEASE WAIT |
Printer finished loading
the program into flash
memory and is
automatically resetting
itself. |
No action required. |
RESTORING
BOOT CODE |
Normal download
initialization message. |
No action required. |
RFID TAG
FAILED:Check Media |
Failed tag. Error
displays in
OVERSTRIKE mode.
Each failed label prints
with the OVERSTRIKE
pattern; the form retries
until the label retry
count is exhausted. |
Clear the error. When the error
is cleared, the label with the
failed tag moves forward such
that the next label is in position. |
RIBBON BROKEN
Reload Ribbon |
Ribbon is broken
between the ribbon
take up spindle and the
printhead. |
Reattach ribbon. |
RIBBON FAULT
Timeout |
In the CT emulation
with a coax interface,
the ribbon has not
moved for 10 minutes
after PAUSE was
pressed to clear a
ribbon fault. |
1. Clean the printer.
2. Power off, wait 15
seconds, then power back
on again. If the message
persists, contact authorized service
representative.
Call 1-800-243-3338 |
RIBBON LOAD BAD
Reload Ribbon |
Ribbon was incorrectly
loaded on the take-up
or supply spindle. |
1. Reload the ribbon
correctly. For ribbon
loading instructions, see
page 49. |
|
Ribbon Low |
1. The supply spool is getting low.
2. If there is a large amount of ribbon still on the supply
spool, then the Ribbon Low message is being displayed falsely. |
1. Replace ribbon.
2. Disable Ribbon Low in the
MEDIA CONTROL menu. |
RIBBON OUT
Load Ribbon |
1. The ribbon supply spool is empty.
2. The ribbon has
broken. |
1. Replace ribbon.
2. Reinstall ribbon. |
SECURITY CODE
VIOLATION |
The software being
used is not correct for
the printer. |
1. Load the correct software.
2. Power off the printer for 15
seconds, then power back
on again. If the problem
persists, contact authorized service
representative.
Call 1-800-243-3338 |
SELECT
DOWNLOAD
PORT=XXXXXXXXX
X |
Normal message when
the printer is being
setup for downloading
software to the serial or
parallel port.
“PORT=” displays
selected serial port and
parameters or
Centronics port. |
1. Complete the downloading
software procedure. See
“Loading Through The
Parallel Or Serial Port
Using DOS” on page 287.
2. Exit this procedure by
cycling printer power. |
SIGNAL
Clipping |
Data validation error:
The validator cannot
read clearly because
either the ambient light
is too bright or there is
a hardware failure
inside the validator
itself. |
1. Dim ambient lighting.
2. Replace the validator. |
SOFTWARE
ERROR*
Recycle Power |
1. Application
software tried to
perform an illegal
printer function.
2. There are
damaged logic
circuits on the
controller PCBA. |
1. Recycle the printer power.
If possible, print a job that
has previously worked.
2. If the problem persists,
contact authorized service
representative.
Call 1-800-243-3338 |
Speed Exceeds
Validator Limit |
The Print Speed or
Slew Speed value is
above 6 IPS as the
power-up default with
the validator option
installed, or the user
attempted to increase
Print Speed or Slew
Speed above 6 IPS. |
Change the Print Speed or
Slew Speed value in the
MEDIA CONTROL menu to 6
IPS or less when using the
validator option, and save the
new value as the power-up
default. |
TESTING HARDWARE
PLEASE WAIT |
Normal power-up
message. Printer is
running its initialization
routine. |
1. No action required.
2. If the printer does not
complete initialization and
continues displaying this
message when the CT
emulation is installed, the
expansion CT board may
not be connected to the
controller PCBA. |
Unscannable Code
Check media |
Data validation error:
missing barcode. |
Check the paper and ribbon for
cleanliness, wrinkles, etc., or
an obstructed validator beam.
If there is no validator beam at
all, or if the LED is not flashing
as barcodes pass through the
validator beam, recycle
validator power. If the problem
persists, contact authorized service
representative.
Call 1-800-243-3338 |
Validator not
communicating |
The Validator Funct. =
Enable in the
VALIDATOR menu, but
when the printer was
first powered up it
could not communicate
with the validator. |
Check that the validator signal
cable is securely connected to the validator unit. |
WAITING FOR
PROGRAM
DOWNLOAD |
Normal message when
the printer is powered
up while holding down
both the MENU key
and the DOWN arrow
key in preparation to
download software to
the printer. |
1. Complete the downloading
software procedure. See
“Downloading Software”
on page 284.
2. Exit this procedure by
cycling printer power. |
WIRELESS
ADAPTER
NOT COMPATIBLE |
The type of wireless
card is incompatible
with the printer
software. |
The PCMCIA radio card that
you installed may be
incompatible with the dual NIC
interface in the printer. Verify
the approved brand and model
number of the radio card with
your printer service provider
and install the correct version.
If using the correct radio card
does not resolve this problem,
call your service provider for
further support. |
